Anomaly with order
I purchased this loveseat sofa during a thanksgiving sale online. Pictured with the sofa include a bolster pillows. I was enticed with its free delivery and a monthly plan, I took a gamble and shipped it to New York. I received the sofa within four months without its pillows. I was informed the bolster pillows was on back order after I made an inquiry and received it on the fifth month.
The workmanship and material of the loveseat is good. I like that the seat cover is washable. However, because of its wider width, a need to purchase an additional cushions to be comfortably seated, For tall people this might suffice, but not for petite form. I found out if the sofa is returned, some out of pocket expenses will incur. Reading the fine print is a must. I recommend not to purchase online if you prefer a sofa for comfort over aesthetic.
Thank you very much for taking your time to share your thoughts. We are sorry to hear that a cushion was missing upon receipt, but glad to know this was worked out. We completely understand each customer will have varying needs in terms of style and seat depth, and will be happy to help if you need to exchange for selection that is more suitable to your personal needs!
While there are fees associated with exchange or return, we do not shy away from disclosing this information, so we do apologize if it was missed. Feel free to reach out to our support team if you need further assistance.
-Apt2B Customer Care