I admit I was a little hesitant to order a couch that I'd never seen in person, nor sat on. However, after scouring the internet for customer reviews, I decided to order. I ordered my my Tuxedo sectional in Hacienda Velvet on 5/28/2021 with an estimated delivery time of 5 - 7 weeks.
The order process: I received a shipping notification on 7/21/2021 and selected 7/30 as my delivery date, which would have been 9 weeks after ordering. A few days before delivery, I was told my delivery would be delayed as it hadn't reached the regional warehouse. I selected 8/6/2021 as my new date and the sofa was delivered on time. Honestly, due to the pandemic, I really expected much longer production and delivery times. So overall, I wasn't disappointed with 10 weeks being the total fulfillment time.
The sofa: The fabric is beautiful, has been easy to clean, and the color is so vibrant! It really gives my home a designer look and feel. This couch is super comfortable! I can't tell you how many nights I've fallen asleep on it. Also, it's held up well so far in a 3 pet home. It vacuums easily and has been durable when my dog puts his paws on it or the cats walk or sleep on it.
I only had two delivery issues: 1) The legs came in the wrong finish, and 2) the middle cushion seemed to be not quite wide enough, leaving a gap between the adjacent cushions. I filled out a form online and Apt2B immediately put in an order for new legs and 2 new cushions. I have received both as of the time of…