Thank you for taking the time to share this feedback. It seems like you are having quite the unusual delivery experience, and we are very sorry to hear! Generally, orders go well from placement to delivery without issue, but there can be times when unexpected transit situations occur, and when they do, rest assured we will step in to assist right away!
It looks like both our claims as well as logistics team is aware of this situation, and currently working with you to resolve. We look forward to you enjoying your order once delivered, and apologize again for any inconvenience the wait has caused, as we are just as eager for you to receive your order.
Apt2B Customer Care