We had been shopping for new L/R furniture for some time; living in a remote rural community can be challenging and time-consuming. While we order a lot of things on-line, furniture was not something we thought we'd ever do - there's no way to see the quality, feel the firmness of the upholstery, evaluate the available fabrics. After much discussion, we decided to go for it, mostly because of the responsiveness of customer service and the return guarantee. We purchased the Queen Sleeper Sofa and Loveseat in Pumpkin and we LOVE LOVE LOVE them. The cats have already approved the extra-wide arms. We look forward to enjoying our furniture for a long time to come.