I ordered this couch because it was the size and style I liked and could be delivered in a couple weeks (vs 4 months for other websites). Upon delivery, one of the pieces of the couch was incorrect. Unfortunately this couldn't be quickly rectified; my current ETA for getting the correct piece of sectional is 5 weeks after my first delivery date. While I understand everyone is overworked this time of year, this misdelivery has been very frustrating. In addition to that, the packaging on the sofa was labeled 'The Room Place'. I understand that this is Apt2b's parent company, but when I went on its website I found a nearly identical (if not completely identical) sectional called the 'Westin' sectional, which was priced $500 less that the 'Wesley'. In addition to all this, I'm generally disappointed with the couch itself - the fabric gets torn up so easily by my cats (who are all wearing nail caps - they don't even have exposed nails), it always looks dirty, and the piping around the arm of the couch is wrinkled rather than straight / crisp. Cleaning the couch with its attached cushions had been difficult. My only pluses - it is more comfortable the more it is used, and the Apt2b customer service had been friendly. Overall, I wish I hadn't ordered the couch at all.
Thanks for sharing your feedback- we're so sorry to hear about your experience! It sounds like many things are not as you hoped or expected they would be and we are truly sorry. We'd love the opportunity to work with you to remedy some of the issues you're having with your sofa so please do reach out to us at firstname.lastname@example.org if you haven't already and our team will be glad to assist in every way we can!
Regarding your comments about The RoomPlace, Our parent company, The RoomPlace does offer this exact same sectional, yes, and it is currently on sale for the New Year Holiday. We are generally always happy to get an item price-matched prior to shipping and, in some cases, post-shipping if the situation calls for it.
To get the price match approved, we would simply need an image/screenshot of the final checkout page showing all coupons and with tax and shipping charges to your delivery address included. Since Apt2B offers free nationwide delivery and does not assess taxes in every state, this is an important part of our price matching policy. FYI The RoomPlace is primarily a regional retailer in the midwest and charges a minimum $400 for nationwide shipping so the difference in price may not be as drastic as initially expected. In fact, it looks as if it would, in effect, be a few hundred dollars more expensive to purchase through their website.
Either way, we want you to feel happy about your purchase with us so if there is any way in which we can ensure your satisfaction, please do let us know and we'll do everything we can to assist!