Poor Quality Buttons and Fabric
We have purchased two of these and in both sectionals the buttons continue to fall off. They have been serviced no less than 5 times. It’s good that the cover it but should tell you that the buttons are not fortified very well in the manufacturing process (it’s very annoying to have to coordinate with a servicer) additionally the fabric is very poor quality and snags and runs easily. It’s not performance velvet and very cheaply made. You spend this much on a sectional and you expect that it should last longer than months. Overall not very happy. Also the mulberry insurance they sell is worthless. They don’t cover anything. This isn’t normal wear and tear and if it was I would expect it to show after years not months. Very poor quality. The design is very mid century modern which is the only reason I gave it two stars.
Thanks for your review! We appreciate it. We are terribly sorry to hear of your dissatisfaction. Your issues with buttons are unusual to hear as 97% of all orders do not require tufting repair throughout the order's entire lifetime. We take pride in our craftsmanship and offer lifetime repair on button tufting to ensure all sofas are in tip-top shape! We're also happy to let you know that velvet is performance velvet. Regarding Mulberry, we are sorry to hear of your dissatisfaction! Mulberry covers manufacturing defects, all stains & spills, accidental rips & tears, seam separation, damage from liquid marks & rings, and chipped, dented and scratched surfaces. If you have problems with Mulberry claims processing, please let us know and we'd be happy to reach out to them to understand why. Thanks again!