The purchase experience:
Purchased sofa on 12/2 then confirmed fabric selection with a product specialist on 12/10/20. Production estimate at this time was on the high side understandably with COVID and the holidays. "10-12 weeks plus about 7-14 days in transit."
I ended up following up on the status of my order on 3/4/21 (week 12) and was told it would take another month. At this point in time the website was estimating 4-5 weeks for factory times which I found a little strange having already waited 12 weeks... Customer service was very polite and did understand my frustration and did end up upgrading shipping to "white glove" at no cost. The sofa finally shipped on 3/24/21 (104 days later). About 3 weeks delayed and I finally received my sofa on 4/13/21 (20 days to ship). All said and done this purchase took a little over 4 months to complete from start to finish.
However, customer support was right all along! IT WAS WORTH THE WAIT! The product itself is the star (5 star). The sofa is incredible and I couldn’t be happier with it and the great craftsmanship it took to build. It’s solid, comfortable and of course looks amazing. Even with 2 dogs that love furniture and stretching their legs out… so far it’s holding up. I hope it stands the test of time as I don’t ever want to have to replace it!
Customers… If going through something similar, be patient!
Apt2b… I think if someone had reached out and kept me informed about the timing along the way, I…