I'm very unhappy with my new sofa. The color and style are beautiful but the quality is not. The seat cushion isn't very soft and has absolutely no recovery. When I sit down, I can feel the couch frame. I have to fluff the cushion every single time I sit down because there's a dent where I've sat before.
I reached out to the company and they were kind enough to send me another seat cushion. It took nearly 5 weeks for me to get the replacement and it wasn't even the right cushion! It was the wrong size and shape.
So after going back and forth with the company for another 3 weeks (they didn't believe it wasn't the correct cushion even though I sent photos to them), they agreed to send me another replacement cushion. That was on 3/21, it's now 5/16 and I still don't have it nearly 2 months later. I have reached out to them multiple times asking the status and they just keep saying they are working on it.
Although the style is gorgeous, the sofa isn't worth the money based on the quality.
The customer service person I have been dealing with is amazing! It's not been a great experience with the company, but he has been very helpful and I really appreciate it.