I was really nervous about how low it is, but once it arrived I realized that its perfect for my space. I’m 5’6” and its a good height to sit comfortably and put feet on the floor. It was well packaged for transit, and arrived without any issues. Its firm, but you can tell the cushions will soften with use and time. The arm/backrest is perfect height to rest your arm across. I’ll update my review if any issues arise.