Good overall, slightly different experience than other reviewers
It's tough buying a piece of furniture online, but this sofa had great reviews and solid customer pics. Shipping and delivery were great. The sofa itself is much more firm that I was expecting. I'm hoping that it softens over the coming months. I do not find it comfortable for any length of time which is a disappointment, but again, maybe these things take time. Overall the style is nice but the leg finish does not resemble pecan but more like espresso (very dark), which I don't like. This sofa was more expensive than some of the other brands I was looking at, so I guess I was expecting a bit more from the product.
Thanks so much for ordering with us and taking the time to share your thoughts on your new sofa. We are happy to hear the you are pleased overall, but sorry to her about the points that make it less than perfect for you as we had all hoped.
In terms of firmness, all of our custom upholstery does arrive at their absolute firmest, and tend to soften with use over time. We completely understand each of our customers will have varying preferences when it comes to cushion density, so if anything higher or lower than the standard 2.0 is needed, our team is generally able to help with customizations.
While we hope things settle nicely over time, if you need assistance with the cushioning or to confirm the base color, please reach out to our support team and they will be happy to help!
Apt2B Customer Care