Very low quality finish
Bought this at the beginning of the pandemic and after very light use the top is all scratched up and gouged. Also it came in a box with another companies name who appear to sell the exact same desk for cheaper. The design is nice and it feels sturdy (hence the 2 stars) but for the price I expected a lot more.
Thanks for your review and for your valuable feedback! We're glad to hear that the design is nice and feels sturdy but we are certainly disappointed to hear some of your other feedback points. Please allow us the opportunity to address these elements for you and for other readers of this review!
As far as the top of the piece is concerned, this isn't feedback we typically hear! The desk has a smooth veneer finish which is very common with wooden desks that are meant to be written on so we're surprised to hear that it was able to be chipped/scratched so easily under normal use! This is a very popular item for us and we don't have any documented issues of this kind to date. If you feel this is something that you'd like to address further, please do reach out to us at firstname.lastname@example.org and we will be glad to assist!
As far as the box coming with another company's name on it, this desk is produced by one of our key suppliers, yes, and it comes in a box with their sku numbers and information on it, perhaps even a logo. That being said, they are a manufacturer/factory and should not be selling directly to consumers as far as we know but stranger things have happened, of course.
Other retailers like Apt2B may be offering this desk too but they should be bound by the same pricing agreements that Apt2B has with its manufacturers and suppliers- Apt2B follows all minimum advertised pricing policies set forth by our partners but, unfortunately, not all other retailers always follow these policies, which can present a real problem for us and our customers.
We have a great price match policy in place for odd situations like these, where a customer finds the same or similar item for less elsewhere. We require certain pieces of information to honor a claim of this nature and we are happy to assist customers via email at email@example.com with inquiries of this kind!
Please let us know if we can be of further assistance! Thanks again for your important feedback :)