It was great the first few months
I've decided to review this couch because I wish there were more time tested reviews when I was considering this couch.
It took a while for me to find several couches that fit all of my requirements and though there were cheaper options, I went with this one because I assumed its quality would be best. I expected to use it for a long time and was happy to invest more for lasting quality.
Upon purchasing: the couch arrived without much issue and on time. There was a cosmetic defect on one of the legs, but customer service promptly addressed it. The couch looked fantastic and I received a lot of compliments on it.
2 months after receipt: the fabric in the middle of the chaise looked slightly creased, but I thought it was just a trick of lighting. There was no way the fabric was loose when it arrived so recently, in great condition, and had only been used lightly. No one in my household is even >130 lbs!
6-12 months after receipt: I began to wake up to a pinched back whenever I fell asleep on the chaise and thought it was from the strain of long work hours.
~12 months after receipt: I folded my throw on the loveseat instead of the chaise one afternoon and finally saw that the chaise had in fact been sinking all along. It was very apparent and there was no questioning it at this point. I've flipped the cushion over several times since, but it doesn't help. The loveseat has also started to show wear, but comparatively less sinking and still comfortable to use. Couch sometimes…
Rated 2 out of 5
Thank you for your review and thorough feedback! We appreciate it. We're happy to address your notes and further assist you. Please note, the fabric over your cushions will naturally wear in over time so the creasing is to be expected. Those are called fabric wrinkles. To maintain the cushions, we recommend fluffing and rotating any cushions that can be moved and sitting in different spots. The sinking you are experiencing might also be due to cushion wear and tear. That can generally be mitigated by the above tips if practiced regularly and early on. However, we are more than happy to take a look at that and review the creaking as well! Kindly submit a claim via our website with photos and videos. Happy to assist if you'd like! Always here to support. Thank you!