Fabric Didn't Hold Up
This is a beautiful sectional and looks great in my living room. Unfortunately, the description about pet friendly fabric didn't hold true. Just by walking across the cushions, my cat pulls the fabric which has never happened on a previous sofa. We will have to replace the sofa before too long. When I wrote to customer service I was kindly offered a discounted new cushion cover, but this cost would add up over the years. I would recommend this sofa if you don't have pets!
Thanks for your feedback! Sorry to hear that you've had issues with your fabric on your sofa with regards to your cat pulling it. That's very disappointing (and pretty rare) to hear! Sorry for any inconvenience. We took a look at your order and it looks like you chose the Sapphire fabric which is one of our crisp woven fabrics. While this fabric is very durable and pet friendly in the sense that it is stain resistant and cleanable, it is a woven fabric that can be susceptible to certain elements like sharp objects or cat claws. Sorry that is the case :(
For customers with cats or animals with claws that may have the tendency to scratch or pull (even inadvertently) we often will recommend a smooth fabric like a velvet or microfiber for this very reason since they are a lot harder to snag. That being said, many of our customers have pets and this isn't typical feedback so we sincerely apologize!
It seems like you've been in touch with customer care already and they recommended some replacement cushion covers and that is something available to you either now or in the future should you change your mind. Sorry again things aren't in tip top shape but please let us know how we can be of further assistance!