I received my Saxon chair on Tuesday and it’s a mess. There is a gouge and extreme fabric marring on the back and top of the chair, and the back cushion is so overstuffed that the chair is uncomfortable to sit on. I bought the chair to float in the room and it looks like it’s 5 years old already and ready to be replaced.
Thank you for sharing your thoughts on you new order. We are terribly sorry to hear that your chair arrived with issues. As all orders are inspected prior to shipping, we believe the damages mentioned likely occurred in transit. No worries, as we are more than happy to make things right!
Regarding comfort, as your chair is made to order, the cushioning is at it's firmest when received, having never been used or sat on prior. Generally, the seat settles into a bit of a softer feel after a bit of love (use) so we do advise all customers to allow a bit of time if they prefer a softer seat.
Additionally, we have received your inquiry and a team member will assist you further shortly.
-Apt2B Customer Care