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Key Feature: The chaise ottoman can be moved to either side of the sofa
Apt2B offers free delivery on every order!
After stressing months on out for a new couch, I’m glad I went in this direction! From the color, to the style and comfort I couldn’t be happier. The delivery service was also the best. Very communicative and made the delivery go by smoothly.
We spent a long time researching couches before we made our selection. Shopping on line was risky because we couldn't see the product or even try it before purchase.
We knew we wanted a reversible chaise and we wanted something that could sustain the antics of two teen boys and a large dog. We got swatches from 4 or 5 different manufacturers. Finally, it came down to Apt2B and another company. What tipped the scale was Apt2B is American made and I couldn't find any bad reviews - like I could for the other company.
When we ordered Apt2B was responsive when I wanted to get an additional couch cushion. The company kept to the timeline it gave us when we ordered and communicated exactly as it said it would. Zero surprises from order to delivery.
Excellent product. Excellent customer service.
I would tell you about the couch I purchased 13 weeks ago, but I still don’t have it and the company has no idea where it is. After my fourth conversation with the delivery company in 2 weeks the information I have is “they don’t know where the couch is and have no idea when they will know where it is but are hopeful to be able to give me a call two days from now with some information (not a couch but information).”
That works. Thanks.
Hi Jay,
Thank you for taking the time to share this feedback. It seems like you are having quite the unusual delivery experience, and we are very sorry to hear! Generally, orders go well from placement to delivery without issue, but there can be times when unexpected transit situations occur, and when they do, rest assured we will step in to assist right away!
It looks like both our claims as well as logistics team is aware of this situation, and currently working with you to resolve. We look forward to you enjoying your order once delivered, and apologize again for any inconvenience the wait has caused, as we are just as eager for you to receive your order.
Best, Apt2B Customer Care
This couch is well made and made in the U.S., which I love to support locally made stuff. One of the pillows had a disfigurement that possibly came from the unpacking process, and customer service was super responsive and helpful. They placed an order to have the cushion cover replaced. The only reason I have it 4 stars is the couch is a little stiff, but maybe it just needs to be broken in?
Hi fjvb,
Thanks so much for your review! We are glad to know that you find your new sofa as beautiful as we all do, and hope you continue to enjoy! As your order was made specially for you after your order was placed, all cushioning is at it's absolute firmest at the time of receipt, so you are 100% correct, as it will need a little love (use0 to break down over time.
We look forward to the cushions settling in as you use your new sofa, but please let us know if we can assist further by reaching out to support@apt2b.com.
Thank you!
-Apt2B Customer Care
Bought this in stone. It’s extremely comfortable, including the pull out bed. I had a foam topper (1inch) from my futon that I added to the mattress and was able to fold it up with the mattress into the couch, which is great. I don’t think it needs a topper, I only added it because I had it. I’ve already spilt some tea on the couch and was surprised to see that the tea just wiped right off! The arms are very stable and my laptop sits on them easily. And yet, they are also very comfortable. I can lay down with my head on the arm rest and be super comfortable. I also purchased a spare “short” cushion so that I can convert the couch from a section to a regular sofa at any time. I’ve a small apartment and need the room for a tree during Xmas, so I really appreciate the versatility of this couch. There was some trouble with the delivery even though I gave customer service the door and hallway dimensions. I’d forgotten to account for the fact that the hallway to my apartment is curved. Fortunately, the delivery people were amazing. They found a creative approach and got it in without having to remove the door.
I do think there is some room for improvement. For one, it seems like a wasted opportunity not to have storage in the chaise. I wonder if the arms could also be used for storage without compromising their comfort and look. It would also be very helpful if there was an option to tie or clip the cushions and chaise in place. They have a tendency to slowly sneak out on you. I…
Hi Sarah!
Thank you very much for taking the time to share your thoughts on your new upholstery. We really appreciate it! It is always nice to hear how our customers feel about certain features, or if there are any changes or additions that we can work toward to ensure we are catering to our customers furniture needs. :)
We are sorry to hear that there were some minor imperfections, but if you have not already, feel free to reach out to our support team so that they may share any available options to assist.
In a world of choices, we thank you again for choosing Apt2B!
-Apt2B Customer Care
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