Don’t waste your time
We ordered on 2/16/21 and have been waiting patiently for this couch to be shipped. They keep delaying it more and more without notifying us. They sent us an email the first time, offered us $100 off and free white glove delivery, thanks, but then never sent us follow ups after every other delay. I emailed after the April ship date rolled around and they said “according to the website the couch will ship in early May.” So, I have to check the website to see when the new ship date is every week? As of checking today (5/3/21) it’s now at 5/25/21. Don’t put a couch up for sale if you don’t have it in stock or expect it to be available for MONTHS! I am pregnant and our couch is so worn, we decided to buy a new one because it is so uncomfortable and frankly not healthy to be sitting in pain. It would have been nice to have this couch, but it probably is trash and a sign from the universe not to get it so I am all set waiting Apt2B, we will never order from here again.
Thank you so much for your feedback and we are so sorry to hear about your experience ordering from us- that sounds incredibly frustrating and you have every right to be upset! Please accept our warmest apologies. This experience certainly is not typical at Apt2B and has reached an extreme point with your order as well as some other customers who ordered this piece in recent months.
We source this item from an import supplier that we work with regularly. They make a fantastic product and are usually very punctual with shipping. As you may know, the import situation bringing goods in from overseas is incredibly challenging right now and has been for the past year but has gotten worse in the past few months. Outside of unprecedented delays, there are unexpected ones that our suppliers are notifying us of daily. We're seeing a lot of curveballs but we accept full responsibility for the experience of our customers and where we're falling short.
Communication about these delays definitely needs to be better and this is something we're actively working on with our technology team- having to check the website for an update is not an optimal way for customers to receive updates on their orders, you're absolutely right. Thank you for your important feedback on this and for aiding us in making this more of a priority internally.
I'm sorry that we failed to meet your expectations and caused so much frustration and hardship. We see that you reached out to us via customer care as well and asked for a full refund which we will absolutely grant ASAP. We will continue the conversation there but thank you so much again for your patience and understanding and please accept our warmest apologies once again.