Excellent Customer Service... and the couch is good too!
We ordered the Mulholland Drive 2pc Sectional in Harbor, and were SO in love. About 5 minutes after we received the couch, we noticed a small hole in the chaise cushion. We emailed the company with some pictures and they took great care of us. They offered a discount on the sofa or a full replacement. I originally felt a replacement sofa was a bit extreme, but after thinking about it, we realized that the hole was right where we sat the most and the cushion could not be flipped due to the shape. We feared the hole would just get bigger over time and would look terrible. We decided to take the replacement couch. It just arrived today and we couldn't be happier. The cushions are a bit firm upon arrival, but soften up nicely. I love that all the cushions can be removed, so vacuuming it clean is simple and easy. This was the first big furniture purchase we've made (hand-me-downs have been a staple around here) and we couldn't be happier. It's very comfy, very stylish, and seems so well made. The company also really impressed me with how they handled our issue and I will definitely buy from them again when the need arises.