Great customer care
I bought a sofa sight unseen. Crazy, I know. I couldn't see reviews of the sofa online so I called customer service and she described the sofa and color I was interested in beautifully. I took a chance and ordered. It came exactly as she described. Everything I wanted. Unfortunately, one of the legs was cracked,so again I called customer care and immediately a replacment was ordered. They followed up by email until they were certain I got my replacement legs. Man, I love great customer care!