Avalon Queen Size Sleeper Sofa

Ordered Avalon Queen Size Sleeper, purchase experience was awesome, got swatches and highly recommend as online does not really help with actual texture and how they look. Swatches shipped fast, online chat was great and once made purchase exception response to confirm my order, make sure they had my request correct and all was good. Then got notice item was complete and shipping. Got notification that shipping company had picked it up and this is where things went south fast. I would expect once the item is picked up that (considering we live on the West Coast, Oregon and shipping was coming from California) shipping would maybe take a week. Well after not getting a confirmed delivery date after a week, I called shipping company and they said they would probably not be delivering for 3-4 more weeks with no real guarantee of that either. I was amazed to hear this, that the delivery company was able to just store my fully paid for item in their shipping hub until they found it convenient to deliver. Delivery company kept saying that my location was "remote" laughable since I like 18 miles from Oregon's largest city, hardly a long drive.. So I decided to call APT2B and this actually is where is was awesome again. They were extremely apologetic, tried to help get delivery sooner, were not able to in the end, but did offer some incentives as a way to make things better which I GREATLY APPRECIATED taking the sting out of the experience a bit. Only reason getting 4 stars is due to customer service when things went south, really great quality of the sofa (very comfortable, craftsmanship is very nice) sales experience was great as well. If they had not stepped up and made things right, I would have probably given 1 or 2 stars based on how bad the shipping experience was. Nice overall, thank you for everything!

Moved into a studio apartment and still wanted to have room for guests - this was the perfect solution. Got the white glove delivery and couldn't be happier with the experience. Very comfortable.

It’s a beautiful sofa. However, the material doesn’t stay snug on the seat cushion. Also, it’s not the easiest to glide out and fold back away.

I am loving my new sofa. It’s the perfect size for my room and Is very comfortable! I love that I could have free samples of the upholstery colors before ordering and was able to pick just what I wanted. I also love the wood base it’s on; it looks classic but modern. Delivery was very smooth. They called me when the sofa arrived on the East Coast, gave me a delivery day and time, called me a few days ahead and again on the delivery morning, and were right here on time. It could not have been a more convenient and relaxed experience. I was a bit leery about ordering online, but I am thrilled with my purchase!

Very impressed with the sofa and sofa bed. Things to consider - we like firm sofas for better posture and tend to sleep on firmer beds so we liked everything about the sofa and bed. It may be firm for some in that case. The velvet fabric is high quality, foam is nice and thick. Easy to turn into a sofa bed. Would definitely purchase additional sofas with them. Delivery was smooth.