FAQs:

• Do you have a store or a showroom that I can visit?
• No.  Even though we are locally situated in the heart of Los Angeles, Apt2B is an online-only retailer with no physical storefront or showroom location; it's a big part of who we are and what we're about! By operating locally and without an expensive retail space, we're able to offer some of the best pricing on high quality products. All of our merchandise is hand selected by our team of buyers and we stand behind the products we offer with a 100% satisfaction guarantee policy at the time of delivery! If you have specific questions about any product, or need more information of any kind, please do not hesitate to contact us.

• What if it doesn’t fit?
•  At the time of delivery, you will have the ability to return any item that doesn’t fit the way you envisioned it.

• What if I just don’t like it?
•  See above answer. 

• Do you offer delivery on the weekends?
• Yes!

• What if something is broken or damaged upon delivery?
• All items are triple checked before they leave the warehouse on their way to you, but should there be some damage, we will gladly replace it with a new item.

• Does delivery include assembly?
• Yes, whenever applicable.  Most items arrive pre-assembled but in the event that something requires assembly at the time of delivery, our delivery team will assemble it for you. 

• If I order more than one item, will they all arrive at the same time?
• YES. The ultimate goal of Apt2B is to make the experience of furnishing your place as convenient as possible.  One site- one quick and easy delivery.

• Will you take away old furniture?
•  Unfortunately, we are unable to offer that service at this time. Our customer service team usually has some great suggestions for this type of thing, however, so please feel free to contact us!

• I know you guys offer speedy delivery options, but I’m not moving in for another month.  Can I still buy from Apt2B?
• Of course!  We offer speedy delivery as a convenience to our customers, but if it’s more convenient for you to take delivery in a month, no problem.  In fact, we can defer your delivery for up to 90 days.

• The complete room packages you offer are fantastic, but what if I don’t need everything?
•  Our motto at Apt2B is “Need something? No problem. Need everything? No problem.”  Whether you choose from our packages or decide to shop a la carte, Apt2B can fulfill your needs. You may only need one thing to make your space complete, and we are able to offer that to you, still at an amazing value.

• Do you offer gift certificates and/or registry?
• Yes! Check out our Gift Cards! We’re working on getting registries and should have that capability very soon.

• Speaking of Gift Cards, can I please have a physical gift card that I can mail to my friend?
• At the moment, we're only offering Gift Cards in e-format. When you check out, you'll get an email with a totally awesome PDF file that you can email to your friend, or even print out and give him or her in a fancy, hand addressed envelope. 

• Can I email a Gift Card directly from your site to my friend?
• We should definitely have that capability soon. For the time being we can send it to you, and you can send it to them! (see above for our fun suggestions of what to do with a PDF file!)

• I just got my gift certificate. It's awesome! But it's my friend's birthday- do you have a special gift card for that?
• We can send you any of the images you see on the gift card page, either embedded in the PDF, or separately. Just use our Contact Form to let us know your order number, and which one you'd like!

• I'm an interior designer, and you guys have exactly what I've been searching for! Do you offer trade discounts?
• In most cases, no; we already offer the lowest prices possible on our merchandise. However, it never hurts to Contact Us with a specific scenario. We work with many designers all over the greater Los Angeles area!

• What if I can’t afford to buy the matching loveseat to the sofa I just bought?  Will I be able to purchase it at a later date?
• That shouldn’t be a problem at all.  Most of our styles are very popular and should be available for years to come, but we can’t guarantee that the manufacturer won’t discontinue an item.  In the event that the desired item does not appear on Apt2B.com, please contact us, and we’ll try to accommodate your needs.

• Will you ever have back orders?
• Although most of our products are shipped quickly, sometimes an item you order will temporarily be out of stock. If it is, we will notify you via e-mail and will let you know when the item is expected to be back in stock. We will also provide the option of canceling that item or allowing us to ship it when it is back in stock. It's up to you!

• Do you ship out of state?
• We do things a bit differently at Apt2B. We are a locally based business in Los Angeles, CA and only normally ship within Southern California. This affords us the luxury of offering our customers both the quickest delivery in the online marketplace and products that are catered to their lifestyles, specifically.  We do, however, work with a number of great long distance shippers that offer quick and affordable service to serve Apt2B customers all over the US. We can't always offer long distance shipping at our everyday low delivery rates, but we're always happy to price it out for our customers to see if it makes sense! Additionally, we currently have plans to expand to other cities- please sign up for email notifications and we’ll gladly let all of Apt2B’s residents know when new locations spring up.

• Can I pick up my order?
• Yes! If you'd like to pick up your order from our warehouse, please contact customer service prior to placing your order and we'll do our best to accommodate you! In many cases, using our delivery teams can be quicker and more cost effective than picking up at our warehouse! Once your order is ready to leave our warehouse, it usually arrives at your home within 1-2 business days. If you are in a situation where picking up is a necessity (i.e. your address is outside of our delivery zone) please feel free to Contact Us and we'll do our very best to accommodate you

• Do you have a paper catalog?
• No.  As an eco-friendly business, Apt2B tries to do everything possible to reduce its carbon footprint.  We go paperless as much as possible.  You should try it!

• Can I request a fabric sample?
  
• Yes! If we have one, we'll send you one (it depends on whether our suppliers have supplied US with some).  It doesn't hurt to ask! Please check out our swatch request page or contact Customer Service.